Training on the Role Information technology in ATM Maintenance and Cash Replenishment
DOI:
https://doi.org/10.65818/konektivitas.v1i2.226Keywords:
IT training, Cybersecurity compliance, Community service, Cash replenishment, ATM maintenanceAbstract
Background: Automated Teller Machine reliability depends heavily on the technical competence of operational staff responsible for maintenance and cash replenishment. Increasing technological complexity and cybersecurity risks require structured training that integrates system understanding, troubleshooting skills, procedural compliance, and security awareness to ensure service continuity and institutional resilience.
Aims: This community service program aimed to strengthen the operational competence of ATM technicians and cash replenishment officers through participatory IT-based training focused on diagnostics, maintenance routines, and secure cash-handling procedures.
Methods: The program involved fifteen operational staff members from financial institutions in Indonesia. Training was delivered through structured sessions combining theoretical explanation, guided simulation, hands-on troubleshooting practice, and reflective discussion. Knowledge evaluation was conducted using pre- and post-training assessments, supported by observational monitoring of troubleshooting response time and replenishment accuracy during simulation exercises.
Result: The mean knowledge score increased from 56.4 before training to 86.7 after training, indicating substantial improvement in technical comprehension. Individual score gains ranged from 28 to 32 points. Operational performance also improved, with troubleshooting response time reduced from approximately 110 minutes to 40 minutes and replenishment compliance increasing from 93 percent to 99 percent.
Conclusion: Structured participatory IT training effectively enhanced technical knowledge, procedural discipline, and operational confidence among ATM personnel. Community-based professional development initiatives can therefore contribute meaningfully to strengthening digital banking reliability and cybersecurity compliance.
References
Afshari, R., Ahmadi Nadi, A., Johannssen, A., Chukhrova, N., & Tran, K. P. (2022). The effects of measurement errors on estimating and assessing the multivariate process capability with imprecise characteristic. Computers & Industrial Engineering, 172, 108563. https://doi.org/10.1016/j.cie.2022.108563
Ahammad, M. F., Glaister, K. W., & Gomes, E. (2020). Strategic agility and human resource management. Human Resource Management Review, 30(1), 100700. https://doi.org/10.1016/j.hrmr.2019.100700
Ancillai, C., Sabatini, A., Gatti, M., & Perna, A. (2023). Digital technology and business model innovation: A systematic literature review and future research agenda. Technological Forecasting and Social Change, 188, 122307. https://doi.org/10.1016/j.techfore.2022.122307
Bruno, E., Pistolesi, F., & Teti, E. (2025). Cybersecurity policy, ESG and operational risk: A Virtuous relationship to improve banks’ performance. International Review of Economics & Finance, 99, 104053. https://doi.org/10.1016/j.iref.2025.104053
Chew, C.-J., Chen, Y.-C., Lee, J.-S., Chen, C.-L., & Tsai, K.-Y. (2021). Preserving indomitable DDoS vitality through resurrection social hybrid botnet. Computers & Security, 106, 102284. https://doi.org/10.1016/j.cose.2021.102284
Deming, D. J. (2022). Four Facts about Human Capital. Journal of Economic Perspectives, 36(3), 75–102. https://doi.org/10.1257/jep.36.3.75
Engell, T., Stadnick, N. A., Aarons, G. A., & Barnett, M. L. (2023). Common Elements Approaches to Implementation Research and Practice: Methods and Integration with Intervention Science. Global Implementation Research and Applications, 3(1), 1–15. https://doi.org/10.1007/s43477-023-00077-4
Gutierrez, C., Åstebro, T., & Obloj, T. (2020). The Impact of Overconfidence and Ambiguity Attitude on Market Entry. Organization Science, 31(2), 308–329. https://doi.org/10.1287/orsc.2019.1300
Jauhari, S., Agarwal, M., Pandit, P., Bajpai, P. K., Singh, A., & James, C. D. (2025). Effectiveness of Educational Interventions on Adolescent Knowledge and Practices for Preventing Noncommunicable Diseases in Low- and Middle-Income Countries: A Systematic Review and Meta-Analysis. Journal of Adolescent Health, 76(5), 767–780. https://doi.org/10.1016/j.jadohealth.2024.12.014
Morcel, J., Béghin, L., Michels, N., De Ruyter, T., Drumez, E., Cailliau, E., Polito, A., Le Donne, C., Barnaba, L., Azzini, E., De Henauw, S., Miguel Berges, M. L., Cacau, L. T., Moreno, L. A., & Gottrand, F. (2024). Nutritional and physical fitness parameters in adolescence impact cardiovascular health in adulthood. Clinical Nutrition, 43(8), 1857–1864. https://doi.org/10.1016/j.clnu.2024.06.022
Prümmer, J., van Steen, T., & van den Berg, B. (2024). A systematic review of current cybersecurity training methods. Computers & Security, 136, 103585. https://doi.org/10.1016/j.cose.2023.103585
Queiroz, M. M., Fosso Wamba, S., Chiappetta Jabbour, C. J., & Machado, M. C. (2022). Supply chain resilience in the UK during the coronavirus pandemic: A resource orchestration perspective. International Journal of Production Economics, 245, 108405. https://doi.org/10.1016/j.ijpe.2021.108405
Rosati, R., Romeo, L., & Mancini, A. (2025). Single- and multi-task linear models for ATMs fault classification in human-centered predictive maintenance. Computers & Industrial Engineering, 200, 110763. https://doi.org/10.1016/j.cie.2024.110763
Sato, K., Hara-Chikuma, M., Yasui, M., Inoue, J., & Kim, Y.-G. (2024). Sufficient water intake maintains the gut microbiota and immune homeostasis and promotes pathogen elimination. IScience, 27(6), 109903. https://doi.org/10.1016/j.isci.2024.109903
Suder, M., Gurgul, H., Barbosa, B., Machno, A., & Lach, Ł. (2024). Effectiveness of ATM withdrawal forecasting methods under different market conditions. Technological Forecasting and Social Change, 200, 123089. https://doi.org/10.1016/j.techfore.2023.123089
Taskeen, & Garai, S. (2024). Emerging Trends in Cybersecurity: A Holistic View on Current Threats, Assessing Solutions, and Pioneering New Frontiers. Blockchain in Healthcare Today, 7(1). https://doi.org/10.30953/bhty.v7.302
Velayuthapandian, K., Murugan, N., & Paramasivan, S. (2024). End-to-End CNN conceptual model for a biometric authentication mechanism for ATM machines. Discover Electronics, 1(1), 26. https://doi.org/10.1007/s44291-024-00034-x
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 KONEKTIVITAS: Jurnal Pengabdian kepada Masyarakat
This work is licensed under a Creative Commons Attribution 4.0 International License.
